ace44 Privacy Policy
At ace44, protecting your personal data is a core responsibility, not an afterthought. This Privacy Policy explains exactly what information we collect from players across Bangladesh, how we use it, who we share it with, and what rights you hold over your own data.
Summary: ace44 collects only the personal data necessary to operate its online casino and sports betting platform for players in Bangladesh. We do not sell your data to third parties. We use industry-standard 256-bit SSL encryption to protect all information in transit and at rest. You have the right to access, correct and request deletion of your personal data at any time by contacting our support team.
1 Who We Are
This Privacy Policy is published by ace44 (referred to in this document as "ace44", "we", "us" or "our"), the operator of the online casino and sports betting platform accessible at ace44.io. ace44 is the data controller responsible for the personal information collected through the ace44 website, mobile platform, casino games, sports betting services, payment facilities and all related services (collectively, "the Platform").
ace44 serves players primarily located in Bangladesh, including in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur and Mymensingh. All customer support is provided in English and operates on Bangladesh Standard Time (BST, UTC+6), 24 hours a day, 7 days a week.
If you have any questions about this Privacy Policy or about how ace44 handles your personal data, you may contact the Data Support team at: [email protected] (plain text — not a link).
2 Scope of This Policy
This Privacy Policy applies to all personal data processed by ace44 in connection with the Platform, including data collected from:
- Visitors who browse the ace44 website without registering an account.
- Individuals who complete the account registration process and become registered players.
- Registered players who make deposits, place bets, participate in promotions or contact customer support.
- Any other person who interacts with the ace44 platform through any channel, including email correspondence directed to [email protected].
This Policy does not apply to third-party websites, payment processors or game studios that may be linked to or integrated within the ace44 platform. Those entities operate under their own independent privacy policies. ace44 strongly recommends that you review the privacy policies of any third-party service you interact with, including bKash, Nagad, Rocket and Upay, before submitting personal data to those services.
3 Data We Collect
ace44 collects several categories of personal data depending on the nature of your interaction with the Platform. The table below provides a structured overview of the data categories we may collect from registered players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Age verification (21+), KYC compliance, fraud prevention |
| Contact Data | Email address, mobile phone number, residential address | Account communication, OTP delivery, support correspondence |
| Financial Data | bKash/Nagad/Rocket mobile wallet numbers, bank account details, transaction history | Deposit processing, withdrawal verification, AML compliance |
| Account Data | Username, hashed password, account preferences, self-exclusion status | Account management, responsible gaming tools |
| Gaming & Betting Data | Game session logs, bet amounts, win/loss records, game titles played | Game provision, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Platform security, fraud detection, technical troubleshooting |
| Communications Data | Support chat logs, email correspondence, complaint records | Customer service, dispute resolution, quality assurance |
| Marketing Data | Promotion participation history, bonus usage, communication preferences | Personalised promotions (where consent has been given) |
Sensitive Data: ace44 does not intentionally collect special category personal data (such as health data, religious beliefs or political opinions). If you voluntarily disclose such information in a support communication, ace44 will use it only to address your specific query and will not retain it beyond what is strictly necessary for that purpose.
4 How We Collect Data
ace44 collects personal data through the following channels:
- Direct submission: When you complete the account registration form, submit identity verification documents, make a deposit or withdrawal request, or contact the support team via email.
- Automated platform interactions: When you browse the ace44 website or app, log in to your account, play a game, place a bet or use any platform feature, technical and gaming data are collected automatically via server logs and session tracking tools.
- Payment processors: When you initiate a transaction via bKash, Nagad, Rocket, Upay or a bank card, the relevant payment processor may share transaction confirmation data with ace44 to facilitate the deposit or withdrawal.
- Third-party verification services: ace44 may use third-party identity verification services to cross-check the accuracy of documents you submit during the KYC process.
- Cookies and tracking technologies: ace44 uses cookies and similar technologies to collect technical data about your device and browsing behaviour on the Platform. See Section 8 (Cookies & Tracking) for full details.
5 Legal Basis for Processing
ace44 processes personal data only where a valid legal basis exists for doing so. The legal bases applicable to ace44's data processing activities are as follows:
- Contractual necessity: Processing is necessary to perform the contract between ace44 and the player — for example, to process a deposit, settle a bet, or operate a player account.
- Legal obligation: Processing is required to comply with applicable legal requirements, including anti-money laundering (AML) obligations, age verification requirements, and any applicable data retention laws.
- Legitimate interests: ace44 may process data where it has a legitimate interest in doing so, provided that interest is not overridden by the player's fundamental rights — for example, fraud prevention, platform security monitoring and responsible gaming risk assessment.
- Consent: For certain processing activities — particularly direct marketing communications and non-essential cookies — ace44 relies on your explicit consent, which you may withdraw at any time by contacting [email protected] or updating your account preferences.
6 How We Use Your Data
ace44 uses the personal data it collects for the following specific purposes:
- Account registration and management: To create and maintain your player account, verify your identity and age (21+), and manage your account preferences and settings.
- Game and betting services: To provide access to casino games from Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe and Ezugi; to process sports bets on cricket (BPL, IPL, T20 World Cup), football and other markets; and to settle game rounds and betting events accurately.
- Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank and BRAC Bank in Bangladeshi Taka (BDT).
- Security and fraud prevention: To detect and prevent unauthorised account access, bonus abuse, money laundering, multiple account registrations and other prohibited conduct outlined in the Terms & Conditions.
- Responsible gaming: To monitor gaming behaviour for signs of problem gambling and to enforce self-exclusion, deposit limits and cooling-off periods where applicable.
- Customer support: To respond to your support queries, complaints and verification requests promptly and accurately.
- Legal and regulatory compliance: To fulfil any applicable legal obligations, including data retention requirements and responses to lawful requests from competent authorities.
- Marketing communications: To send you promotional offers, bonus notifications and platform updates via email or SMS — only where you have provided consent or where permitted under applicable law. You may opt out at any time.
- Platform improvement: To analyse aggregated, anonymised usage data in order to improve the performance, reliability and user experience of the ace44 platform.
7 Data Sharing & Disclosure
ace44 does not sell, rent or trade your personal data to any unaffiliated third party. We may, however, share your data with trusted third parties under the following limited circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank and BRAC Bank receive the minimum transaction data necessary to process your deposits and withdrawals. Each payment partner operates under its own data protection obligations.
- Game providers: Game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe and Ezugi may receive anonymised session identifiers to operate game rounds and RNG services. They do not receive your full identity or financial data.
- Identity verification services: Third-party KYC and age-verification providers may receive copies of identity documents you submit for the purpose of verifying your eligibility to use the platform.
- Fraud prevention and AML services: Specialist third-party providers may receive relevant transaction and behavioural data to support ace44's fraud detection and anti-money laundering monitoring programmes.
- Legal and regulatory authorities: ace44 may disclose personal data to competent courts, law enforcement agencies or regulatory bodies where required to do so by applicable law, court order or other lawful process.
- Professional advisors: Legal, financial and technical advisors engaged by ace44 may access personal data on a strictly need-to-know basis and under binding confidentiality obligations.
International transfers: Some of ace44's third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, ace44 takes reasonable steps to ensure that appropriate data protection safeguards are in place, consistent with its obligations as a data controller.
8 Cookies & Tracking
ace44 uses cookies and similar tracking technologies (including local storage and session tokens) on the Platform for the purposes described below. A cookie is a small text file placed on your device by a web server. Cookies do not give ace44 access to your device beyond what is described in this section.
| Cookie Type | Purpose | Basis |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, load balancing | Contractual necessity — cannot be disabled |
| Functional | Remembering your language preferences, game display settings and last-visited game category | Legitimate interest |
| Analytics | Aggregated, anonymised data on page visits, game popularity, session duration and navigation paths — used to improve platform performance | Consent |
| Marketing | Tracking promotion engagement and attributing new registrations to marketing campaigns | Consent |
You may manage your cookie preferences at any time through your browser settings. Disabling strictly necessary cookies may prevent core platform features from functioning correctly. Disabling analytics or marketing cookies will not affect your ability to use the Platform but will limit ace44's ability to personalise your experience.
9 Data Retention
ace44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account and identity data: Retained for the lifetime of your active account plus a minimum of 5 years following account closure, in order to fulfil anti-money laundering and legal compliance obligations.
- Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, consistent with standard financial record-keeping requirements.
- Gaming and betting logs: Retained for a minimum of 3 years from the date of each game session or bet settlement, or longer if required for an ongoing dispute or investigation.
- Customer support correspondence: Retained for a minimum of 2 years from the date of the last communication in a support thread.
- Technical and security logs: Retained for up to 12 months from the date of collection, unless a specific incident requires longer retention for investigation purposes.
- Marketing preferences and consent records: Retained for the period during which marketing communications are sent to you, plus 12 months following any opt-out, to maintain a record of your preferences.
Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data (for example, aggregate statistics on game popularity) may be retained indefinitely for platform analytics purposes.
10 Your Rights
As a data subject, you hold the following rights in relation to the personal data ace44 processes about you. To exercise any of these rights, please contact the support team at [email protected]. ace44 will respond to all valid data rights requests within a reasonable timeframe and without undue delay.
- Right of access: You may request a copy of the personal data ace44 holds about you, along with information on how it is being used.
- Right to rectification: You may request that ace44 correct any inaccurate or incomplete personal data held on your account without undue delay.
- Right to erasure: You may request that ace44 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to ace44's legal data retention obligations.
- Right to restriction: You may request that ace44 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
- Right to data portability: Where processing is based on your consent or on a contract, you may request that ace44 provide your personal data in a structured, machine-readable format.
- Right to object: You may object to the processing of your personal data where ace44 relies on legitimate interest as the legal basis, including for direct marketing purposes. ace44 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal.
Response timeframe: ace44 aims to acknowledge all data rights requests within 72 hours and to provide a full response within 30 days. For complex or multiple requests, this period may be extended by an additional 30 days, in which case ace44 will notify you of the extension and the reasons for it.
11 Data Security
ace44 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
- 256-bit SSL/TLS encryption applied to all data transmitted between your device and the ace44 platform, including login sessions, payment flows and support communications.
- Encrypted data storage for sensitive fields including passwords (stored as salted hashes), financial account references and identity document data.
- Mobile OTP two-factor authentication available for all registered player accounts to provide an additional layer of protection beyond the primary password.
- Access controls and role-based permissions ensuring that ace44 staff can only access personal data on a strict need-to-know basis relevant to their job function.
- Regular security audits and penetration testing conducted on platform infrastructure and application code.
- Incident response procedures in place to detect, contain and report any personal data breach in a timely manner, and to notify affected players where required.
While ace44 takes all reasonable steps to protect your personal data, no digital platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their ace44 account and to enable OTP two-factor authentication. Do not share your login credentials with any other person. ace44 will never ask for your password via email, live chat or any other channel.
12 Children & Minors
The ace44 platform is strictly for adults aged 21 and above. ace44 does not knowingly collect or process personal data from any person under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and ace44 reserves the right to request documentary proof of age at any time.
If ace44 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will immediately close the associated account, return any real-money balance (less any bonus funds) to the payment method used for deposit, and delete all personal data associated with that account as promptly as possible, subject to any applicable legal retention obligations.
Parental controls: If you are a parent or guardian and believe that a person under 21 in your care has registered on the ace44 platform without your knowledge, please contact the support team immediately at [email protected]. ace44 will investigate and take appropriate action without delay.
13 Third-Party Services
The ace44 platform integrates with a number of third-party services in order to deliver its full range of features to players. These include game providers (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), and identity verification and fraud prevention services.
Each of these third-party providers operates under its own privacy policy and data protection framework. ace44 conducts due diligence on its service providers to ensure that they maintain appropriate data security standards. However, ace44 is not responsible for the privacy practices of any third-party service, and players are encouraged to review the privacy policies of those services independently.
ace44 does not embed social media tracking pixels, advertising networks or unaffiliated analytics providers on the Platform without disclosing this in the Cookies section of this Policy and obtaining appropriate consent where required.
14 Policy Updates
ace44 reserves the right to update this Privacy Policy from time to time to reflect changes in platform features, applicable law or data processing practices. The effective date at the top of this page will be updated whenever a revision is made. For material changes that significantly affect the way ace44 processes your personal data, we will notify registered players via a notice on the Platform and/or an email to the address on file.
Your continued use of the ace44 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree with any changes to this Policy, you should cease using the Platform and may request account closure by contacting the support team.
15 Contact Us
For all privacy-related enquiries, data rights requests, or concerns about how ace44 handles your personal data, please contact the support team using the details below. All correspondence is handled in English and the team operates around the clock on Bangladesh Standard Time (BST, UTC+6).
Data Support Contact:
[email protected] (plain text — not a clickable link)
Support Hours: 24 hours a day, 7 days a week
Language: English
Time Zone: Bangladesh Standard Time (BST, UTC+6)
Please include "Privacy Request" in the subject line of your email and provide your registered username and the nature of your request so that the team can assist you efficiently.
How We Safeguard Your Information
Every measure ace44 takes to protect your privacy is built into the core of how the platform operates — not added as an afterthought.
256-bit SSL Encryption
Every data exchange between your device and the ace44 platform — from login to payment — is protected by 256-bit SSL/TLS encryption. This is the same standard used by international banks, ensuring your BDT transactions and personal credentials are always secured in transit.
Minimal Data Collection
ace44 operates on a data minimisation principle — we only collect the personal information that is strictly necessary to operate your account, process your payments via bKash, Nagad and Rocket, and comply with applicable legal obligations. We do not collect data speculatively or share it commercially.
No Data Selling
ace44 will never sell, rent or trade your personal data to unaffiliated third parties for commercial purposes. Your information is used exclusively to provide the services you signed up for — casino games, cricket betting, live dealer tables and BDT payment processing — and nothing else.
Your Rights, Clearly Defined
ace44 recognises your full data rights — including the rights to access, rectify, erase, port, restrict and object to the processing of your personal data. Submitting a data rights request is straightforward: contact the support team at [email protected] with your registered username and request type.
Defined Retention Periods
ace44 does not hold your data indefinitely. Clear retention schedules are defined for every data category — from account records (5 years post-closure) to support correspondence (2 years) — after which data is securely deleted or permanently anonymised.
Responsible Gaming Privacy
Data collected through ace44's responsible gaming tools — including self-exclusion requests, deposit limits and cooling-off periods — is treated with the highest level of confidentiality. This data is used solely to protect your wellbeing and is never used for marketing or profiling purposes.
Ready to Play on Bangladesh's Trusted Platform?
Now that you understand how ace44 protects your privacy, explore our full range of casino games, live cricket betting and BDT payment options. All transactions are processed securely via bKash, Nagad and Rocket. Players must be 21 years or older.